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The downtime of BGDF

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X3M
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Joined: 10/28/2013

What is going on?

I couldn't access the website for over a week. And suddenly I see that everyone else was able to post.

questccg
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Joined: 04/16/2011
Yes there was a problem with the web host

It seems like a HTTPS Certificate interfered with BGDF normal service. I know I reached out to a few of you on BGG ... Sorry I did not post an update because it seemed like most people were able to access the website no problems...

I, on the other hand, had trouble with BOTH my laptop and my cell phone. It turns out that I had to delete my cookies and clear my cache on both devices...

I believe the actual problem lasted 2 days (a weekend) not an entire week. Unless you were experiencing troubles with the "cookies and cache". That's something that requires A> Cookies to expire and B> Cache to become stale. Obviously maybe that's why it took longer for you...

But I checked with a couple members and they had no problems accessing the site on Monday (26 February 2018)... So the real "problem" was only over the weekend...

Sorry for not communicating you this information...

Kristopher
Aka QuestCCG
"Indie" Game Designer
BGDF Moderator – Publisher List

FrankM
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Joined: 01/27/2017
Thanks for the info

Thanks for letting me know the problem was actually resolved. My phone was giving me a warning about an invalid certificate. I tried the site from my work computer (because, you know, what else is a work computer for?) and saw this. Flushed the cache on my phone and the site now loads good as new.

questccg
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Joined: 04/16/2011
Just another quick comment

If you look at the "Images", you'll notice a GAP between "Feb 23 2018" and "Feb 26 2018". That was the interruption period (24 & 25 Feb 2018). So it hasn't been a week yet... Almost a week since the problem occurred on Friday "Feb 23 2018".

Again sorry for not communicating this information... Most people had no issues ONCE the problem was "resolved" on Monday "Feb 26 2018" morning (EDT).

So it may have taken a couple more days... than some of the other users.

Note: There is no way I can tell who is experiencing Cache or Cookie trouble. Therefore I cannot communicate with users who are having those problems and don't know how to resolve them.

X3M
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Joined: 10/28/2013
Thank you for the information.

I guess I have to erase the cookies on my 3 browsers. And the browser of my parents. I got in for a short moment when posting this topic.

My work pc has no trouble. So I can see this topic as well. I didn't log in, in the weekend of course. That saved me a lot of trouble since I can be an idiot regarding these matters.

Cheers, X3M

questccg
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Joined: 04/16/2011
Please remember...

That it could be an issue with the "cookies" (if you were log-on on tried logging on during the "troubled" weekend) AND/OR "cache" (if your browser saved the incorrect HTTPS certificate). It could be one or the other OR BOTH... So if you do one and it doesn't correct the problem ... don't be discouraged, do the other and then it should work.

I'm using Chrome so the deletion is in the same spot (just checkboxes you select for Cookies and Cache). It's not difficult to do. You just need to know that is the solution for the erroneous certificate.

Cheers!

X3M
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Joined: 10/28/2013
I was worried about my

I was worried about my cellphone. But that is fixed.

Just a thought.
Would it not be smart for Richard to reach out to all members through email?
I mean, some might not be able to access the forum at all. So they don't know that they have to erase the cookies.

questccg
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Joined: 04/16/2011
We don't have a "mailing list"

I think it would be real hard to contact the "active" users since we don't have a mailing list. And the COMPLETE list of all e-mails are probably saved in the user's profile (at some place) -- but that is too many people.

I think the best thing is to wait until the Cookies expire and the Cache goes stale (by themselves). It may take a week as you have suggested... But that's the only "reasonable" way to correct the problem itself.

And like I said, Rich doesn't have a list of active members... It may seem like a good idea -- but it is very difficult to manage.

X3M
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Joined: 10/28/2013
Timing and luck

Some cookies expire only, when the browser is reset.
Which may take days, weeks, months, years. This is depending on the user.

I erase my cookies every 3 months or so. By "accident".

If I didn't look here at my work. Better said: If I didn't had the courage to, and take the risk of at looking at a website that is marked as unsave while being at my job. Thus risking company information etc. Etc.

"thug life!"

I would not have seen that everything would work again. In my case, I would have asked through bbg by now how thing are progressing. Not knowing that things where fixed.

Just a suggestion. Keep an mailing list for these kind of cases.
Richard is trustworthy enough, I don't mind letting him have my email adress. So that he can contrat on these kind of things. It could be handy for anyone. But I guess that is my opinion.

Cheers, X3M

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